Q&A with Customer Service - Which Product for Me?
28 March 2008The Peaksware Customer Service and Support Department is well known and appreciated by TrainingPeaks subscribers and software owners. The following is the first article/interview in a series of regular blog features intended to address the most frequent and broadly applicable questions the department receives. If you have a question you would like addressed in one of these blog articles, please send it to Support.
Q. Which product should I buy?
A. That all depends….
It’s true, this answer is not complete. The truth of the matter is, it all depends on your situation, sport, and personal preferences, as to which product, or products may best fit your particular need. The following overview of the various Peaksware products and how they interact usually clarifies any confusion.
Here at Peaksware, we develop software systems to help motivated individuals and professionals achieve health, fitness, and peak performance.
We have grown our product line over the years, and now have a suite of products that can be used together, or individually, to achieve the goal of Planning, Monitoring, and Analyzing health, fitness, and peak performance.
TrainingPeaks Online Subscriptions:
This includes our web based line of products, which provide the planning and monitoring side of the equation. You can use a TrainingPeaks.com account in 4 different ways:
As a Self-Coached Athlete: use the planning and recording tools to set-up, plan, and monitor your entire training and nutrition structure, encompassing everything from your Annual Training Plan down to your day-to-day workouts and meals. http://www.trainingpeaks.com/traininglog.asp
- As a Self-Coached Athlete that purchases a Pre-Built Training Plan and/or Meal Plan: the Plan that you purchase, from one of the many coaches or nutritionists we publish plans for, gets loaded
into your TrainingPeaks.com account. From there you can follow it as if you had a personal coach planning out your training or nutrition. For more info on how the plans interact with your TrainingPeaks account, go to http://www.trainingpeaks.com/trainingplans/trainingplanshowtheywork.asp
As a Coached Athlete: you can hire one of over 1,400 personal coaches, dietitians, and personal trainers that use our software to interface with their clients. For help on finding a professional to work with, go to: http://www.trainingpeaks.com/coachdirectory/
- As a Professional: you can utilize the TrainingPeaks software
platform to interact and communicate with, as well as manage your clients; use our tools to deliver your methodology. For more on how to do this, and to try a Free Trial of the the Professional Edition, go to: http://www.trainingpeaks.com/coach/
WKO+ Desktop Software:
This is our desktop based software application, which includes the flagship product WKO+.
- WKO+ provides the tools to perform deep analysis of workout data that has been downloaded by an electronic training device (Heart Rate Monitor, Power Meter, GPS, etc.).
- WKO+ has a very handy feature in it for uploading workout data to a TrainingPeaks online account (WKO+ purchases come with a 7 day Free Trial of the TrainingPeaks online account, so try this feature out for yourself), which not only allows a coach (if you are working with one) to see it, but also allows you to personally record and monitor your planned versus actual data.
- Note that WKO+ is no longer just for cyclists, as there are new features in version 2.2 that have greatly expanded the ability to track running and multi-sport disciplines. Learn more at: http://www.cyclingpeakssoftware.com/wko/whatsnew20.asp.
- For a 14-Day Free Trial, go to: http://www.cyclingpeakssoftware.com/
For further descriptions of these products, go to http://www.trainingpeaks.com/products/
And if you ever need assistance deciding what product to buy or need support after you’ve purchased the product, don’t hesitate to ask a question on the professionally monitored Message Boards, search the Help Center, or contact Support directly.
One Response to “Q&A with Customer Service - Which Product for Me?”
March 28th, 2008 at 4:51 am
Nice initiative and a great move to engage customers/prospective customers!