Now Hiring: Customer Support Representative
7 June 2010
Peaksware has an immediate opening in our Lafayette, CO office for a Customer Support Representative to join our growing team. We’re looking for an individual to fill a key role on our Customer Support Team, providing technical troubleshooting help, composing written technical documentation, as well as answering questions about our products and services for our current and future customers. This is a full time position (40 hrs/wk).
RESPONSIBILITIES:
* Provide extensive technical support for current and future customers via email, phone, webinar, chat, and forums
* Compose clear and concise written technical documentation for the Peaksware support center website
QUALIFICATIONS:
* Very computer savvy (but programming knowledge is not a requirement)
* Strong Windows and Internet knowledge (additional Mac OSX experience a plus)
* Passionate about health, fitness, and endurance athletics
* Strong critical thinking and problem solving skills
* Prior experience with Peaksware software products
* Prior experience with downloadable training devices (like heart rate monitors, GPS devices, and power meters)
* Proven ability to follow direction, take ownership of assignments, multitask, and work well with others
* Proven ability to communicate with technical and non-technical people at various levels
* Proven ability to write clearly
ABOUT PEAKSWARE:
Peaksware develops software that helps motivated individuals and professionals achieve health, fitness and peak performance. The main products are TrainingPeaks.com and WKO+. TrainingPeaks.com is used to monitor, analyze and plan training and nutrition by coaches, personal trainers, athletes and general fitness enthusiasts around the world. TrainingPeaks WKO+ is a desktop based program that provides detailed analysis of downloadable training device data, from heart rate monitors, GPS devices, and power meters. In addition to direct to consumer software, Peaksware powers training and nutrition sites for Runner’s World, Outside Magazine, Timex, the New York City Marathon and others.
APPLY TODAY:
Benefits include annual salary, full medical and dental insurance, 401k, and gym membership. If you are looking for a great atmosphere, fun people, and the ability to make a difference in the health and fitness of people everywhere, we want to talk with you. Send a cover letter, your resume, and time-frame for starting to: hr-(at sign)-peaksware-dot-com. Plain text, PDF or MS Word format is ok.
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