Why am I getting an error when I try to use Device Agent? The top 3 most common errors with Device Agent and how to fix them

1. Network Transport Error:

This error is usually is caused by the anti-virus software running on your computer, privacy settings, firewall settings, or changes in your network; basically, something related to the configuration of your computer is preventing the communication connection to establish for the upload. In other words, something is blocking Device Agent from reaching the internet.

If this is happening at work, you may need to consult your IT department, as they may have changed some settings (unfortunately, we can't see that stuff from this end).

If you are having this issue from home and work, try setting http://www.trainingpeaks.com/ as an exception in your anti-virus software. Also, try setting Device Agent as an exception in your computer's Firewall.

2. Bad login ---could not find username or password 3 soap:server

Your Device Agent configuration file may be corrupted. You can test this by opening Device Agent and click “Login” in the lower left. This should log you into the account username selected.If you get an error message similar to the one above, then try the following:

1. Open Device Agent and go to the File menu at the very top of your screen. Press File > View Saved Files.

2. A file browser window will open.

3. Close Device Agent.

4. In the file browser window, delete the file application.dat and the queued folder.

5. Open Device Agent and go through the account setup process. Device Agent should now work properly.

3. Server unable to process request ---> value was either too large or too small for a UInt16.3 soap: server

This issue is caused by the left/right power reported by your power meter to be in excess of 100% for a single leg on one or more sample points. Download the most recent version of Device Agent (v3.0.79) to resolve this issue:

http://support.trainingpeaks.com/device-agent.aspx#downloadv3