Periodically you will need to update your version of Device Agent and possibly the firmware on your device. Firmware is the software that controls your device.
1. To download the most recent version of Device Agent use this link:
2. Check for and perform firmware updates on your device. Firmware (the software within the device) updates are done through the manufacturer software. We have support pages for every device we are compatible with and often list direct links to their firmware update pages: