http://support.trainingpeaks.com/coach-edition/troubleshooting-tips.aspx#login_noload

Unfortunately, we started to see this problem recur for those using Google Chrome and eventually upon further digging, discovered that this was due to a bug that Google had introduced with a recent update to Chrome. We started trying to write internal code to address this. In the meantime, users were forced to use Firefox, Internet Explorer, Safari or Opera. 

Great news: Google has just pushed an update to Chrome that resolves this issue. This is not an automatic update, however, so you'll need to update manually. The following screenshot shows how to do this:

Step 1: From within Chrome, click the "Customize and control Google Chrome" icon

Step 2: Click "About Google Chrome"

Step 3: Google Chrome will run an update. Relaunch Chrome after update

We thank everyone for their patience with this issue and are glad it's been resolved. If you have any further questions or are still having problems, please contact us.

1) Why aren't I getting my daily workout emails from my coach?

2) Why am I getting an error when I try to use Device Agent?

3) Why did Device Agent just stop downloading data from my device?

4) When I log in, why do I only see a blue screen or only portions of my account are visible?

5) I have more than one coach. How can both my coaches access my account?

More questions that weren’t answered above? Submit a support ticket and we’d be happy to walk through your issue with you.

Add a Shared Coach: 
To add or share your account with another coach please follow the steps below.
1. Within the "Social and Sharing" tab under "Account Settings" click on the "Linked Coaches/Trainers" tab.
2. To add a new Current Coach click on the "Add new" link next to "Request a coach." If you wish to add a “Shared Coach” to your account click "Add new" next to Others I’m shared with.
Please see these links for more information and instructions:
http://support.trainingpeaks.com/coach-edition/defining-the-coach-client-relationship.aspx
http://support.trainingpeaks.com/personal-edition/account-settings/sharing/addremove-coach.aspx

http://support.trainingpeaks.com/personal-edition/troubleshooting-tips.aspx
The steps outlined in issues #3 and #4 should help you.

2. Check for and perform firmware updates on your device. Firmware (the software within the device) updates are done through the manufacturer software. We have support pages for every device we are compatible with and often list direct links to their firmware update pages:
http://support.trainingpeaks.com/compatible-devices.aspx

1. Network Transport Error:

This error is usually is caused by the anti-virus software running on your computer, privacy settings, firewall settings, or changes in your network; basically, something related to the configuration of your computer is preventing the communication connection to establish for the upload. In other words, something is blocking Device Agent from reaching the internet.

If this is happening at work, you may need to consult your IT department, as they may have changed some settings (unfortunately, we can't see that stuff from this end).

If you are having this issue from home and work, try setting http://www.trainingpeaks.com/ as an exception in your anti-virus software. Also, try setting Device Agent as an exception in your computer's Firewall.

2. Bad login ---could not find username or password 3 soap:server

Your Device Agent configuration file may be corrupted. You can test this by opening Device Agent and click “Login” in the lower left. This should log you into the account username selected.If you get an error message similar to the one above, then try the following:

1. Open Device Agent and go to the File menu at the very top of your screen. Press File > View Saved Files.

2. A file browser window will open.

3. Close Device Agent.

4. In the file browser window, delete the file application.dat and the queued folder.

5. Open Device Agent and go through the account setup process. Device Agent should now work properly.

3. Server unable to process request ---> value was either too large or too small for a UInt16.3 soap: server

This issue is caused by the left/right power reported by your power meter to be in excess of 100% for a single leg on one or more sample points. Download the most recent version of Device Agent (v3.0.79) to resolve this issue:

http://support.trainingpeaks.com/device-agent.aspx#downloadv3

If you are still not receiving Daily Emails despite ensuring that everything in your account is configured correctly, then check your spam filters and folders within your email. Recentlysome email providers have started sending workout emails to SPAM folders or filtering them out completely (not delivering them at all) so please double check the folder and settings.

If the emails are not in SPAM, your account is configured correctly, and you are still not receiving emails then please try the following because at this point you will need to contact your email provider or try a different email.

Add messages-no-reply@trainingpeaks.com to your email safe list by following these instructions: http://www.subscribermail.com/Safe-List
or contact your email provider's support department and give them the following information so they can clear TrainingPeaks: ip 67.192.172.193

Since introducing Planned TSS and future modeling into the PMC, we have tried treating Today as a past date (just as we always have), and we have tried treating Today as a future date (just for the last few weeks). Both scenarios had their own host of complications and usability issues, which we heard about from our users. As always, we listened to all the great feedback, and as a result took the treatment of "Today" back to the drawing board. We've now released an even better way to implement a solution for treating Today as the present, while honoring both Planned and Actual TSS on today.

"Today" is now handled in the following ways for each of the three profiles of PMC users. The scenarios below behave the same for both an athlete looking at their own PMC, as well as a coach looking at an athlete’s PMC:

1) Athletes that log a single or multiple workouts per day and do not have any values entered for Planned TSS: 

• With no Planned TSS for a workout, TSS on Today is zero until the workout is logged. Once the workout is logged, Actual TSS instantly updates CTL/ATL on PMC.
• If multiple workouts are logged on Today, the Actual TSS is combined from all the workouts to create the TSS per day value that is used for calculating CTL/ATL.

 2) Athletes that have a single workout planned per day, and have a value for Planned TSS entered on that workout: 

• CTL/ATL will be based on Planned TSS for Today until there is Actual TSS for that workout. Once Actual TSS is logged for the workout, CTL/ATL on Today will be based on the Actual TSS.

3) Athletes that have multiple workouts planned per day and have Planned TSS values entered for those workouts:

• CTL/ATL for Today will be based on combining Planned TSS for non-completed workouts and Actual TSS for completed workouts.

Example of GPS errors

GPS error shows rider off road which affects elevation correctionWhen you see large amounts of elevation gain/loss in the 'corrected' stats preview, you should not use Elevation Correction.

1. Open iTunes and click iTunes Store

2. Click 'Redeem'

3. Enter the code on your card

Follow the rest of the steps based on if you are redeeming to your computer or mobile device. For further questions, please submit a support ticket and/or check out this Quick Start Guide.