Why aren’t I getting my daily workout emails from my coach?

First, double check that you have configured the settings in your TrainingPeaks online account to receive Daily Emails and that the email address we have on file is correct AND verified.

If you are still not receiving Daily Emails despite ensuring that everything in your account is configured correctly, then check your spam filters and folders within your email. Recentlysome email providers have started sending workout emails to SPAM folders or filtering them out completely (not delivering them at all) so please double check the folder and settings.

If the emails are not in SPAM, your account is configured correctly, and you are still not receiving emails then please try the following because at this point you will need to contact your email provider or try a different email.

Add messages-no-reply@trainingpeaks.com to your email safe list by following these instructions: http://www.subscribermail.com/Safe-List
or contact your email provider's support department and give them the following information so they can clear TrainingPeaks: ip 67.192.172.193

Where are my 'daily workout notification' emails?

Are you not recieving your daily workout notification emails from your TrainingPeaks account? 

You've checked your Account Settings and made sure you're email is validated and that you've opt'd in to recieve the email...you've even checked your SPAM folders but nothing is there. What to do?

Follow these instructions and add messages-no-reply@trainingpeaks.com as a contact in your email account. This way, you'll guarrantee delivery to your Inbox. The example below shows Gmail, however, similar steps can be followed for other email providers.

Under the Mail dropdown, select 'Contacts'

Click the 'Add to 'My Contacts'' icon

Add messages-no-reply@trainingpeaks.com to the contact form

Save the contact and you're good to go!

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