Update Chrome to Resolve Shifting or Disappearing Workouts

Over the past several weeks many of our customers have noticed workouts have shifted, disappeared or duplicated when editing calendars. We initially diagnosed this to be a Flash bug and some were able to solve this problem by following the steps here:

http://support.trainingpeaks.com/coach-edition/troubleshooting-tips.aspx#login_noload

Unfortunately, we started to see this problem recur for those using Google Chrome and eventually upon further digging, discovered that this was due to a bug that Google had introduced with a recent update to Chrome. We started trying to write internal code to address this. In the meantime, users were forced to use Firefox, Internet Explorer, Safari or Opera. 

Great news: Google has just pushed an update to Chrome that resolves this issue. This is not an automatic update, however, so you'll need to update manually. The following screenshot shows how to do this:

Step 1: From within Chrome, click the "Customize and control Google Chrome" icon

Step 2: Click "About Google Chrome"

Step 3: Google Chrome will run an update. Relaunch Chrome after update

We thank everyone for their patience with this issue and are glad it's been resolved. If you have any further questions or are still having problems, please contact us.

Top 5 TrainingPeaks FAQs from Coached Athletes

Here are the top five Frequently Asked Questions we get from coached athletes on how to use TrainingPeaks. If you’re an athlete, take a look and see if we can help you better get your data to your coach and get feedback on your training. If you’re a coach, share these tips with your athletes to help ensure that they can get their comments and workout files to you more frequently - so that you can deliver your training advice quicker!

1) Why aren't I getting my daily workout emails from my coach?

2) Why am I getting an error when I try to use Device Agent?

3) Why did Device Agent just stop downloading data from my device?

4) When I log in, why do I only see a blue screen or only portions of my account are visible?

5) I have more than one coach. How can both my coaches access my account?

More questions that weren’t answered above? Submit a support ticket and we’d be happy to walk through your issue with you.

When I log in why do I only see a blue screen or only portions of my account are visible?

Problems like this are usually Flash problems. It seems to crop up every time Adobe pushes an update to Flash Player. Our troubleshooting page outlines how to update your flash player and check the settings to ensure compatibility. That page can be found here:

http://support.trainingpeaks.com/personal-edition/troubleshooting-tips.aspx
The steps outlined in issues #3 and #4 should help you.

Viewing the Public File Viewer with HTML5

After the last release if you were on PC and Flash compatible Mac browser you may not have been able to test out our HTML5 file viewer since the default option is still set to Flash. 

However, we are proud of our first steps into this evolving platform and encourage everyone to try it out. Therefore we offer the following QuickTip to learn how changing a few letters in the public file viewer url can unlock a glimpse of future in TrainingPeaks file analysis. 

For more information on HTML5 please read our CEO's, Gear Fisher, thoughts on Flash and HTML5 here.

For more information on the public file viewer please read more here.